Warranty

Where Has All the Service Gone?

by Carla Reed ... Another revenue generator is the extended warranty'. ... The product is still under the manufacturer's warranty (call a toll-free number). ... http:/.../Research/ResearchHighlights/Scm/2004/11/research_notes/TN_SC_XCR_11_02_04_1.asp - 13k - 2004-11-02 Summary: For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service

SouthWare Excellence Series: Making Excellence Easier Part Four ...

by Charles Chewning Jr. ... This application also interfaces with SouthWare's Return Authorization application to track returns for credit, repair, exchange, and warranty work for both ... http:/.../ResearchHighlights/TechnologySelections/2005/01/research_notes/VN_TS_XCC_01_07_05_1.asp - 19k - 2005-01-07 Summary: This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service histories and required preventive maintenance for each piece of equipment under service contract, daily planning and dispatch, and service invoicing.

Dealership Management System: What Is It and Who Needs It? » The ...

... provide them with the right tools to be efficient in their relationship with the car manufacturer (eg, spare parts ordering tools, warranty management, vehicle ... blog.technologyevaluation.com/.../2009/03/30/dealership-management-system-what-is-it-and-who-needs-it/ - 49k - 2009-03-30

Analyzing MAPICS’ Further Steps After Frontstep

by P.J. Jakovljevic ... The MAPICS Field Service & Support solution consolidates the management of service contracts, warranty claims, task assignment, technician scheduling, Return ... http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/EN_ER_PJ_10_10_03_1.asp - 15k - 2003-10-10 Summary: The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger vendor and with a wider choice of products due to the recent acquisition of Frontstep and its entire product line, which included ERP, CRM, and SCM, on a single Microsoft .NET-based t

Quality Reassurance: How To Get What You Need from Acceptance ...

by James Lyndsay ... You may build a "warranty" period into your contract. This period is typically substantially shorter than the warranty on capital items. ... http:/.../Research/ResearchHighlights/softwaredevelopment/2006/07/research_notes/MI_TT_JL_07_04_06_1.asp - 12k - 2006-07-04 Summary: Integrating a new system with your organization places new opportunities, and new risks, at the heart of your business. We look at the thinking and negotiation that shape acceptance testing, and how it influences your assessment of the new system.

Server and Desktop Solutions: What the Research Means for Small ...

by Igor Grubisic ... which tend to use free software without warranties, the business sector assigns equal priority to the total cost of ownership (TCO) and warranty variables. ... http:/.../Research/ResearchHighlights/FreeOpenSource/2006/12/research_notes/RN_TS_XIG_12_20_06_1.asp - 16k - 2006-12-20 Summary: Different types of organizations show distinct preferences when assigning importance to the criteria on which to base their operating system selection. Small and medium enterprises need to carefully analyze the available data to accurately evaluate their strategic IT investments.

How Do You Categorize Notebooks?

by R. Krause ... Ergonomics, H. M. M. L. Warranty & Support, H. H. M. H. Size/thickness, M. H. M. L. ... Battery life (Note 2), > 3 hr. > 4 hr. ~ 3 hr. ~ 3 hr. Warranty, 3 yr. 3 yr. ... http:/.../Research/ResearchHighlights/HardwareOS/2000/09/research_notes/TU_HW_RAK_09_25_00_1.asp - 27k - 2000-09-25 Summary: The notebook computer market has become one of the remaining battlegrounds for computer manufacturers. Our purpose here is to define the notebook market segments, describe what the general characteristics of each segment are, and to give users an idea of what features they can expect for each segment.

To Upgrade, or Not To Upgrade: That Is Not The Question—But How ...

by P.J. Jakovljevic and Joseph J. Strub ... While some SMEs may look at a maintenance license as an insurance policy, a more realistic view may be to see it as a warranty. ... http:/.../Research/ResearchHighlights/ERP/2006/11/research_notes/MI_ER_PJ_11_21_06_1.asp - 27k - 2006-11-21 Summary: Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest, greatest version of the package.

Key SCM Features to Look For (And Major Players to Look Out For) ...

... Returns: Makes sure all material coming back under warranty or non-warranty conditions are inspected and placed back in the process; also enables customers to ... blog.technologyevaluation.com/.../06/30/key-scm-features-to-look-for-and-major-players-to-look-out-for/ - 53k - 2009-06-30

CMMS - EAM: Fleet Assistant by Cetaris

... The focus is primarily on effective PM scheduling, wireless workflow for repair orders and parts, warranty, chronic repair, negotiated parts prices, parts ... http://vs.technologyevaluation.com/software/104-8189/CMMS-EAM/Cetaris-Fleet-Assistant.html - 4k - 2009-11-18