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Software Functionality Revealed in Detail
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 servicing and maintenance


How Airlines Can Stop Getting Murdered by Maintenance Costs
Patchwork maintenance repair and overhaul (MRO) systems can cost large airlines millions in duplicated effort, extra inventory, and delays. But with round-the

servicing and maintenance  by the imperative of servicing the plane rapidly (and also by the lack of visibility into parts availability from the various sources). With a workflow engine, you would be able to design a part request form that can process such a request driven by best availability (based either on live data or predefined estimated time of arrival [ETA]), and capable of determining if other requests have already been placed for the same part and for the same job number. This would allow significant time savings for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Maintenance, Repair, and Overhaul (MRO) RFI/RFP Template

Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology 

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Documents related to » servicing and maintenance

Service Lifecycle Management - Tapping into the Value of the Product Aftermarket


Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits after a product has been shipped to the customer, tapping into the value of the product aftermarket.

servicing and maintenance  include reduced costs of servicing products and increased customer satisfaction. Service Lifecycle Management is a promising initiative that deserves the attention of companies looking for additional revenue opportunities from their products. About the Author Jim Brown has over 15 years of experience in management consulting and application software focused on the manufacturing industries. Jim is a recognized expert in software solutions for manufacturing and has broad knowledge of applying Product Read More

Navigating Between Service Management Scylla & Charybdis - Part 2


Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard

servicing and maintenance  business initiative focused on servicing a company’s products, and the customers that bought them, after the product has been sold. Simply put, SLM focuses on making more money from the product after the initial sale. But it is more than that: it is also a way to become a strategic part of the customer’s business after the sale is completed. Following are some of the major areas of SLM that AMR Research outlined in its book entitled  “The Future of Enterprise Applications” : Service discovery . Read More

SouthWare Excellence Series: Making Excellence Easier Part Four: Application Analysis & Development Environment


This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service histories and required preventive maintenance for each piece of equipment under service contract, daily planning and dispatch, and service invoicing.

servicing and maintenance  as customer-owned equipment. Equipment Servicing : Maintains equipment service information including service histories, metered usage, location, status, preventive maintenance schedules, parts lists for each piece of equipment under service, skills required for servicing, and extensive warranty information, including on-line customer access for warranty inquiries, service requests, equipment service history, and notification of equipment relocation. Service Invoicing : Invoicing application for service Read More

SMGlobal


Based in Apex, North Carolina (US), and founded in 2002, SMGlobal Inc. (TM) is a Microsoft-certified computerized maintenance management system (CMMS) provider, servicing small to medium organizations. Its customers include ATCO Midstream (Canada), Carnegie Mellon University, Mars Pet Care, General Dynamics Robotics Systems, Westin Hotels, Sonopress UK, Ltd, and Sysco Food Services.

servicing and maintenance  management system (CMMS) provider, servicing small to medium organizations. Its customers include ATCO Midstream (Canada), Carnegie Mellon University, Mars Pet Care, General Dynamics Robotics Systems, Westin Hotels, Sonopress UK, Ltd, and Sysco Food Services. Read More

How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

servicing and maintenance  One Vendor Addresses Support and Maintenance Issues Problem Setting SAP is one of the major enterprise resource planning (ERP) vendors that is addressing the concerns of its user base regarding support and maintenance (S&M) issues. These issues are detailed in a previous series on S&M: Will User Enterprises Ever Get Onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? , What Is the Value Proposition of Support and Maintenance? , Read More

Top Ten Steps to CMMS Deployment Success


This paper examines the roadblocks to a successful computerized maintenance management system (CMMS) implementation, including user adoption and training, as well as the ten steps organizations must take to reap all the benefits of their new CMMS solution. Instead of scrambling to put out fires, staff will be able to focus on maintenance, all with a properly implemented CMMS.

servicing and maintenance  Ten Steps to CMMS Deployment Success This paper examines the roadblocks to a successful computerized maintenance management system (CMMS) implementation, including user adoption and training, as well as the ten steps organizations must take to reap all the benefits of their new CMMS solution. Instead of scrambling to put out fires, staff will be able to focus on maintenance, all with a properly implemented CMMS. Read More

Service Parts Planning for Maintenance Management


Whether you have a small network with a couple of printers and a fax machine, or a sophisticated shop floor using robots, cranes, etc., you have to make sure your assets are functioning properly. One of the main challenges is finding the right spare part to repair your equipment. There are two facts that are certain in the enterprise asset management (EAM) world: 1. your equipment will break

servicing and maintenance  Parts Planning for Maintenance Management Whether you have a small network with a couple of printers and a fax machine, or a sophisticated shop floor using robots, cranes, etc., you have to make sure your assets are functioning properly. One of the main challenges is finding the right spare part to repair your equipment. There are two facts that are certain in the enterprise asset management (EAM) world: 1. your equipment will break sooner or later; and 2. it will eventually become obsolete. It is Read More

Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits


For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features one should examine in order to maximize web site visits. Reprinted with permission from Plant Engineering and Maintenance magazine.

servicing and maintenance  Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits Maintenance Software—Plan Ahead to Maximize CMMS Vendor Web Site Visits Featured Author - David Berger - February 21, 2004 Introduction For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features one should examine in order to maximize web site visits. The more you feel warm and fuzzy about a company through its web site, the more Read More

How Bar Codes Can Optimize Data Recording and Information Analysis


Bar code technology allows users to analyze information to develop more accurate maintenance, personnel, and financial planning. In particular it can hasten the data recording processes in a maintenance system, as seen in its use in the aircraft maintenance process.

servicing and maintenance  Bar Codes Can Optimize Data Recording and Information Analysis Introduction Traditionally, bar code technology is used in product distribution, courier services, and point of sales (POS). However, it can also be particularly useful in maintenance processes, though its application in some industries, such as aerospace is not as well known, especially in Mexico and Latin America. In order to better understand the application of bar code technology in maintenance processes, we must first understand that Read More

Visual Asset Manager 6.3 for CMMS/EAM Certification Report


Visual Asset Manager 6.3 is TEC Certified for online evaluation of computerized maintenance management systems/enterprise asset management (CMMS/EAM) solutions in TEC's CMMS/EAM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

servicing and maintenance  Asset Manager 6.3 for CMMS/EAM Certification Report Visual Asset Manager 6.3 is TEC Certified for online evaluation of computerized maintenance management systems/enterprise asset management (CMMS/EAM) solutions in TEC's CMMS/EAM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More

Collaborative Asset Maintenance Strategies-Redefining the Roles of Product Manufacturers and Operators in the Service Chain


In asset-intensive industries, the reliability of capital assets is essential to success. Maintenance of these assets can dramatically impact the overall performance and useful life of an asset. Accordingly, asset owner–operators and asset service providers are continually trying to improve their maintenance practices—which is why they’re deploying key strategies and technologies to refine the effectiveness of their operations.

servicing and maintenance  Asset Maintenance Strategies-Redefining the Roles of Product Manufacturers and Operators in the Service Chain In asset-intensive industries, the reliability of capital assets is essential to success. Maintenance of these assets can dramatically impact the overall performance and useful life of an asset. Accordingly, asset owner–operators and asset service providers are continually trying to improve their maintenance practices—which is why they’re deploying key strategies and Read More

Color Spot Nurseries Expands SAP Footprint with Rimini Street


Third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. Color Spot Nurseries has been successfully expanding its SAP footprint while leveraging Rimini Street Inc. for maintenance and support. Rimini Street is a leading third-party maintenance and support provider for enterprise software, including SAP’s

servicing and maintenance  Spot Nurseries Expands SAP Footprint with Rimini Street Third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. Color Spot Nurseries has been  successfully expanding  its SAP footprint while leveraging Rimini Street Inc. for maintenance and support. Rimini Street is a leading third-party maintenance and support provider for enterprise software, including SAP’s Business Suite and BusinessObjects Read More

The Real Star of Guthrie Theater


The Guthrie Theater in Minneapolis, Minn., USA opened a new facility in 2006 and more than tripled in size, prompting the maintenance team to revamp operations and replace overstuffed paper repair binders with a computerized maintenance management system (CMMS) to generate work orders and schedule preventive maintenance for nearly 350 pieces of equipment. The CMMS also captures repair data and issues historical reports. Organized maintenance and a foolproof 25-year projection on capital replacements earned the team a million-dollar matching grant award from the Kresge Foundation to establish a building reserves fund in 2010.

servicing and maintenance  Real Star of Guthrie Theater The Guthrie Theater in Minneapolis, Minn., USA opened a new facility in 2006 and more than tripled in size, prompting the maintenance team to revamp operations and replace overstuffed paper repair binders with a computerized maintenance management system (CMMS) to generate work orders and schedule preventive maintenance for nearly 350 pieces of equipment. The CMMS also captures repair data and issues historical reports. Organized maintenance and a foolproof 25-year projectio Read More

Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street?


Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined by what the market is ready to bear rather than be based on what vendors think is a profitable way to deliver solutions.

servicing and maintenance  User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? A series of articles published at the end of 2005 highlighted at great length a conundrum on price per value that has long affected enterprise application vendors and their users. Specifically, while vendors would like to have well-oiled business models that promote stable and recurring revenue streams (which in turn would ensure future product and service enhancements), users favor freedom of choice (in terms of which vendors Read More