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Documents related to » service call tracking software


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

SERVICE CALL TRACKING SOFTWARE: Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with
5/16/2005 12:00:00 AM

Task Management with Multistage Tracking
Task Management with Multistage Tracking. Find Out Software and Other Solutions for Your Decision Related to Task Management and Tracking. One of the biggest challenges a project manager faces is the difficulty of tracking project progress once a project has been started. It can be difficult to keep track of each task and assignment as they are started, completed, or delayed. Fortunately, there are now new tools and methodologies, made available through PSNext 1.6, that help manage projects.

SERVICE CALL TRACKING SOFTWARE: Freeware , Task Management Service , Task Management Software , Task Management System , Task Management Tool , Task Management Tools , Task Manager , Task Manager Applications . One of the biggest challenges a Project Manager faces is the difficulty in tracking project progress once a project has been started. Once work is underway, it can often be difficult to keep track of each task and assignment as they are started, completed, or delayed. Faced with a sea of information about task progress, keeping
4/19/2006 1:43:00 PM

Freeware Vendor s Web Tracking Draws Curses
The free cartoon character cursor provided by Comet Systems Inc. tracks and stores the web visits of millions of people. This potential privacy issue was discovered and announced by the same security consultant who discovered, in March of 1999, that Microsoft Windows was inserting unique serial numbers into many documents created within Office 97 programs like Word and Excel.

SERVICE CALL TRACKING SOFTWARE: the best products and services on the web. We analyze Activity Logs in the hope of presenting our Cometeers with the most relevant and valuable content and advertising. We develop summary -- not individual -- reports for our sponsors. The sponsors who make it possible for you to use CometZone for free need information to determine the effectiveness of their advertising investments. We never tell our sponsors who it was that saw or clicked on their advertisements unless you have specifically told us this
11/29/1999

Time Tracking and Attendance Primer: Beyond the Clock
TEC analyst Sherry Fox reviews some of the key features of current time tracking software and highlights some popular vendors. Punch clocks, clock card machines, Bundy clocks, time recorders. Most organizations are opting for newer methods to track their employees’ time and attendance. Today’s time tracking technology is not just about capturing hours—it’s about where those hours are allocated and how productive they are. TEC analyst Sherry Fox reviews some of the key features of current time tracking software and highlights some popular vendors.

SERVICE CALL TRACKING SOFTWARE: payroll departments. Employee self service —Employee self-service helps organizations save valuable time and resources by empowering employees to enter and review their time and attendance information online using an employee self-service (ESS) option; employees can use ESS typically from their PC, from a shared kiosk, or via a mobile device (where available).  Manager self-service —Managers can connect to a manager self-service (MSS) option, typically through the company network or via the Web, so e
1/12/2012 2:13:00 PM

Service Parts Planning for Maintenance Management » The TEC Blog
Service Parts Planning for Maintenance Management » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

SERVICE CALL TRACKING SOFTWARE: Baxter, Clockwork Solutions, eam, Inventory, Logility, maintenance, mca solutions, Oracle, planning, SAP, service parts planning, servigistics, spare parts, Syncron, Valogix, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-07-2010

IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

SERVICE CALL TRACKING SOFTWARE: IT Service Management Metrics that Matter IT Service Management Metrics that Matter Source: Tripwire, Inc Document Type: White Paper Description: Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve
3/4/2008 11:28:00 AM

The Total Managed Service Provider (MSP)
Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.

SERVICE CALL TRACKING SOFTWARE: The Total Managed Service Provider (MSP) The Total Managed Service Provider (MSP) Source: Quocirca Ltd Document Type: White Paper Description: Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to
1/25/2011 11:51:00 AM

Six Easy Steps to Finding the Right Business VoIP Service
For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization.

SERVICE CALL TRACKING SOFTWARE: the Right Business VoIP Service Six Easy Steps to Finding the Right Business VoIP Service Source: Cisco Systems Inc. Document Type: White Paper Description: For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is
3/2/2011 11:24:00 AM

How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

SERVICE CALL TRACKING SOFTWARE: How to Convert Service Calls Into Sales How to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that s easier said than done. But if you re in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize
7/21/2009

TEC Research Analyst Round Table: Software-as-a-Service (SaaS) » The TEC Blog
further operation costs—as the service provider is the one that operates the system. This process definitely represents savings in terms of money, IT resources, and time spent from development to implementation. Some large enterprises are still reluctant to adopt this software model, or at least to implement it in some specific business units like finance or operations. SaaS providers still have some issues to address before gaining users acceptance (e.g., ensuring that no security problems arise

SERVICE CALL TRACKING SOFTWARE: roundtable, SaaS, Software as a Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-12-2009

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

SERVICE CALL TRACKING SOFTWARE: Wave: CRM Suites Customer Service Solutions, Q3 2010 The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 Source: SAP Document Type: White Paper Description: This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new
3/14/2011 10:17:00 AM


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