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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

national facility managers association  photographers, portrait studios, and national retail photofinishing chains, such as Ritz Camera . During the past year, the company has been engineering some new products for the retail channel in a pilot program with one national chain. The pilot was scheduled to launch in seventy stores. In order to secure the full-scale rollout of over 1,000 stores, it was critical to Benjamin Studios to ensure that both the product and the customer experience be engineered for maximum success. Here are a few steps Read More
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Documents related to » national facility managers association


Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

national facility managers association  color, sex, sexual orientation, national origin, veteran status, disability, ancestry, or age. Send, receive, solicit, print, copy, or reply to jokes (text or images) based on sex, sexual orientation, race, age, religion, national origin, veteran status, ancestry, or disability. Send, receive, solicit, print, copy, or reply to messages that are disparaging or defamatory. Spread gossip, rumors, and innuendos about employees, clients, suppliers, or other outside parties. Send, receive, solicit, print, Read More
Why Privately Held Manufacturers Should Implement IFRS-ready ERP Solutions
While regulatory requirements to adopt International Financial Reporting Standards (IFRS) may be a concern for publically traded companies only, there are

national facility managers association  as US-based GAAP reporting; National Association of Insurance Commissioners (NAIC) Statutory reporting; SEC accounting and filing; internal auditing; implementation and compliance with Section 404 of the Sarbanes-Oxley Act (SOX) of 2002; initial public offerings; performing due diligence procedures and accounting for acquisitions; reinsurance and transfer evaluations of risk; mutual company demutualization; US insurance regulatory examinations; rating agency presentations and tax planning; and IFRS. Read More
TEC Lean and Green Manufacturing Buyer’s Guide
While the need for sustainable development is affecting how organizations do business, the idea of environmental and corporate responsibility as value drivers

national facility managers association  office products superstores, other national chain stores, and printer service companies. The challenge InkCycle, the Lenexa, Kansas (US)-based industry leader in toner and ink-jet printcartridge recycling, has been in green business since its creation in 1992. But the company is currently reengineering itself to become even greener, and to serve its retailer customers even better. To date, the company has concentrated on remanufacturing ink-jet cartridges sold to office supply resellers and retailers Read More
HR FIRST Aid Kit CD
The HR FIRST Aid Kit CD contains ready-to-use templates, guidelines, and software tools for busy Human Resources (HR) managers. All functional areas of HR

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NIST Certification for AES Encryption
The National Institute of Standards and Technology (NIST) defines the standard for Advanced Encryption Standard (AES) encryption, and provides a rigorous

national facility managers association  for AES Encryption The National Institute of Standards and Technology (NIST) defines the standard for AES encryption, and provides a rigorous testing process for software vendors. The certification process is carried out by independent testing labs who report the results to NIST for validation. The AES certification process tests every aspect of encryption and involves millions of encryption and decryption operations. Only the most dedicated security vendors are able to pass the tests and achieve NIST ce Read More
Human Capital Institute
The Human Capital Institute (HCI) conducts research, training, certification, and events. The association also researches the factor of human capital in

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Software as a Service’ (SaaS) Right for Your Organization
Ten years ago, very few managers would consider “subscribing” to their mission critical technology solutions over the Internet, as they would subscribe to cable

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Bigfoot CMMS
Since 2002, Bigfoot has helped more than 10,000 users worldwide improve facility and equipment maintenance operations with advanced computerized maintenance

national facility managers association  CMMS Since 2002, Bigfoot has helped more than 10,000 users worldwide improve facility and equipment maintenance operations with advanced computerized maintenance management system (CMMS) capabilities that include preventive maintenance (PM) and predictive maintenance, work order scheduling, maintenance requests, asset life cycle management, parts replacement inventory, and built-in reporting. Bigfoot CMMS pairs powerful functionality with a simple user interface designed specifically for Read More
Institute of Management Accountants
The Institute of Management Accountants (IMA) is a worldwide association of accountants and financial professionals. The IMA provides certification, training

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Containerized Power and Cooling Modules for Data Centers
Standardized, pre-assembled, and integrated data center facility power and cooling modules are at least 60% faster to deploy, and provide a first cost savings

national facility managers association  Power and Cooling Modules for Data Centers Standardized, pre-assembled, and integrated data center facility power and cooling modules are at least 60% faster to deploy, and provide a first cost savings of 13% or more compared with traditional data center power and cooling infrastructure. Facility modules, also referred to in the data center industry as containerized power and cooling plants, allow data center designers to shift their thinking from a customized “construction” mentality to a Read More
NTE
NTE began as the nation@s first transportation exchange, serving both shippers and carriers. Formerly called the National Transportation Exchange, our focus

national facility managers association  carriers. Formerly called the National Transportation Exchange, our focus then was on spot market ground transportation. As the Web grew in prominence, so did our solutions. Today, thousands of transportation-dependent companies regularly transact using NTE, relying on us for Warehousing, Transporatation, Purchasing, Settlement and B2B Collaboration. The result: shippers and their supply chain partners realize success at all levels — reduced costs, improved service, happier customers and better decision Read More
Genius Project
Genius Project is designed for different users, including team members, project managers, executives, and stakeholders. Genius Project provides standard

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Stemcell Technologies
Before purchasing a complete CRM solution, StemCell's, sales and marketing managers met with the sales team and support staff to discuss their requirements and

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Los Alamos Loses Top-Secret Information, Again!
Another security compromise occurred at Los Alamos National Laboratories last month when two hard drives containing top-secret nuclear information disappeared

national facility managers association  occurred at Los Alamos National Laboratories last month when two hard drives containing top-secret nuclear information disappeared from a 10 x 20 foot vault. The compromise occurred in the X-Division where nuclear weapons are designed. Funded by the U.S. Department of Energy, Los Alamos is one of 28 Department of Energy Laboratories within the United States. With an annual budget of $1.2million, and over 9,000 staff, Los Alamos is the largest employer in Northern New Mexico. For more than 50 years, Los Read More

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