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Documents related to » another customer can be payer


Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

CUSTOMER CAN BE PAYER: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

CUSTOMER CAN BE PAYER: Creating the Single Customer View Creating the Single Customer View Source: Hitachi Consulting Document Type: White Paper Description: With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of
6/7/2006 12:24:00 PM

The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

CUSTOMER CAN BE PAYER: The Customer as a Strategic Asset The Customer as a Strategic Asset Source: TeleTech Document Type: White Paper Description: Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the
3/19/2007 3:19:00 PM

Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers.

CUSTOMER CAN BE PAYER: Customer Profile: Transplace Customer Profile: Transplace Source: BP Logix, Inc Document Type: Case Study Description: As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and
3/23/2010 11:45:00 AM

Leveraging Customer Lifetime Value to Increase Return on Marketing Investment (ROMI)
As one-to-one marketing begins to permeate mainstream business practices, organizations in highly competitive markets struggle to gain an advantage. Thus, as part of an ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool called “customer lifetime value,” a metric that projects a customer’s value over the entire span of that customer s relationship with a company.

CUSTOMER CAN BE PAYER: Leveraging Customer Lifetime Value to Increase Return on Marketing Investment (ROMI) Leveraging Customer Lifetime Value to Increase Return on Marketing Investment (ROMI) Source: Customer Chemistry Document Type: White Paper Description: As one-to-one marketing begins to permeate mainstream business practices, organizations in highly competitive markets struggle to gain an advantage. Thus, as part of an ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool
12/8/2006 4:11:00 PM

JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience
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CUSTOMER CAN BE PAYER: Build and Enhance the Customer Experience JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience Source: Junction Solutions Document Type: Brochure Description: ... JunctionMCR: Multi-channel Retail Solutions that Help Build and Enhance the Customer Experience style= border-width:0px; />   comments powered by Disqus Source: Junction Solutions Learn more about Junction Solutions Readers who downloaded this brochure also read these popular documents! Best
5/24/2013 3:49:00 PM

The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM).

CUSTOMER CAN BE PAYER: Cost, Time-to-market, and the Customer Experience The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience Source: Amdocs Document Type: White Paper Description: Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems
3/13/2008 1:57:00 PM

Customer Success Story: University of Maryland School of Medicine
The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage technologies—creating a common storage area network (SAN)—the school has reduced unexpected downtime from hours to seconds and has saved thousands of dollars in hardware costs.

CUSTOMER CAN BE PAYER: Customer Success Story: University of Maryland School of Medicine Customer Success Story: University of Maryland School of Medicine Source: LeftHand Networks Document Type: Case Study Description: The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage technologies—creating a common storage area network
1/16/2008 2:47:00 PM

Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers
In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real time and through the right channel. Discover solutions that enable functionality for real-time offer management optimized within the context of enterprise processes.

CUSTOMER CAN BE PAYER: Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers Source: SAP Document Type: White Paper Description: In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and
9/1/2010 3:16:00 PM

Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

CUSTOMER CAN BE PAYER: Best-in-class Marketers Drive Enhanced Customer Loyalty Best-in-class Marketers Drive Enhanced Customer Loyalty Source: SAP Document Type: White Paper Description: The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer
7/12/2012 2:11:00 PM

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

CUSTOMER CAN BE PAYER: Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Source: SAP Document Type: White Paper Description: Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to
3/14/2011 1:48:00 PM


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