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Abstract:
Connecting your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization. Read White Papers and Other
Software for Your Diagnosis Related to the CRM Effort in a Data-driven Organization. When businesses commit to implementing
customer relationship management (CRM), they commit to (...)
Excerpt related to
crm community:
Connecting your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization. Read White Papers and Other
Software for Your Di...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a (...)
Excerpt related to
crm community:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcas...
Published:
2007-09-19
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
crm community:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Excerpt related to
crm community:
... I see social CRM closer to ‘community management’ where a biz is just
one piece of the puzzle that ultimately increase ‘community welfare’. ...
Published:
2010-03-09
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Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
crm community:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
crm community:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24
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Abstract:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked to the Must-have Elements of Every Successful CRM Initiative. It’s no secret that winning and retaining
customers is the key to growth and success. But that (...)
Excerpt related to
crm community:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked...
Published:
2010-03-11
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Abstract:
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This
study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition
and highlights some of SugarCRM's open source busi (...)
Excerpt related to
crm community:
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community
of enthusiastic users. This study, based on a clie...
Published:
2004-11-30
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
crm community:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
ERP Industry Consolidation: a New Trend or an Ongoing Process? Papers and Other Software to Use In Your Complex System Related
to the ERP Industry Consolidation. Although enterprise resource planning (ERP) software industry consolidation is nothing
new, the constantly changing market dynamic affects produ (...)
Excerpt related to
crm community:
ERP Industry Consolidation: a New Trend or an Ongoing Process? Papers and Other Software to Use In Your Complex System Related
to the ERP Industry ...
Published:
2010-03-11
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Abstract:
Learn how communication-enabled business processes (CEBPs)—processes enabled by communication systems that are tightly integrated
with business applications—can help resolve customer relationship management (CRM) issues by reducing latency, providing recording
of and visibility into interactions, and (...)
Excerpt related to
crm community:
Creating Business Value with Communication-Enabled CRM Processes: Enhancing Marketing, Sales, and Service.
Source: SAP. Document Type ...
Published:
2011-03-14
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Abstract:
Through the release of Lynx’s Messenger Technology code to the ‘Open-Source’ community they hope to gain a strong foothold
in Linux messaging as the operating system gains in popularity. (...)
Excerpt related to
crm community:
... an Open Source CRM Solution | TEC Talks to the Compiere ERP/CRM ProjectFree
and ... RC1 of the Exchange 2000 Conference Server | Sun to "Community Source"
Almost ...
Published:
2000-07-24
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Excerpt related to
crm community:
... in 2004, there were a few open source CRM projects out there, but they were very small
projects and they did not have a lot of support and community behind them ...
Published:
2010-10-12
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Abstract:
Enterprise applications have long been providing the means for businesses to collect required data and deliver it to the
right people. Now that sales and marketing professionals are empowered with the right tools to better serve their customers
and gather insights on all customers' interactions, the ques (...)
Excerpt related to
crm community:
Enterprise applications have long been providing the means for businesses to collect required data and deliver it to the right
people. Now that sa...
Published:
2003-07-23
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Abstract:
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During
Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO. (...)
Excerpt related to
crm community:
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During
Explore 2000, QAD’s a...
Published:
2000-07-05
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Abstract:
Mirapoint has expanded its presence in the ASP\ISP messaging community, both in terms of name recognition and product functionality
and has logically implemented a partner program called MAPP. (...)
Excerpt related to
crm community:
Mirapoint has expanded its presence in the ASP\ISP messaging community, both in terms of name recognition and product functionality
and has logica...
Published:
2000-08-21
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
crm community:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
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Excerpt related to
crm community:
... now, OmniSocial only analyses the data created and gathered inside the community), •
better data sharing with business software, especially CRM, but also ...
Published:
2010-07-15
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Abstract:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
Excerpt related to
crm community:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from ea...
Published:
2003-07-03
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Abstract:
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software
Related to a CRM Software Selection Guide. Selecting a new enterprise customer relationship management (CRM) solution is an
undertaking that requires careful planning and managed exe (...)
Excerpt related to
crm community:
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software
Related to a CRM Softwa...
Published:
2010-03-11