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Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
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Smart Training Centers
Information workers routinely generate huge amounts of useful information in their documents. However, because this information is unstructured, it cannot be used by other applications. Smart documents tie an XML-based document definition together with a set of custom actions. Smart training centers can thus leverage XML-based documentation to expand information and minimize worker training costs.
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The Roaring Penguin Training Network
The Roaring Penguin Training Network: a mechanism for sharing Bayes votes among CanIt products. Bayesian spam filtering clearly and simply explained. A recent paper presented evidence that Bayesian filtering could be effective using a shared Bayes database, even among hundreds or thousands of different users. This lead to the Roaring Penguin Training Network (RPTN), a mechanism for sharing Bayes votes among different CanIt customers. This white paper describes the Roaring Penguin Training Network (RPTN).
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Making SOP Training More Effective
Standard Operating Procedures (SOPs) are critical to efficient operations, quality control, and regulatory compliance. Yet many recent FDA violations have focused on firms’ failure to properly use SOPs. This paper reviews best practices for the life science industry for training on SOPs. Specifically, how the latest learning management technology has the potential to improve learner retention through automated assessments.
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Case Study: California Custom Fruits and Flavors
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Case Study: Royal Bank of Canada
Royal Bank of Canada (RBC) is Canada’s largest bank and one of North America’s leading diversified financial services companies. To deliver regulatory-based courses and learning through a global, cost-effective channel, RBC replaced its homegrown learning management system (LMS) with a cost-effective, enterprise-wide solution, and consolidated its LMS for streamlined operations. Find out how they did it.
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Dassault’s Consumer Experience Management, Virtually Yours
TEC analyst Gabriel Gheorghiu shows you how retailers can use the Dassault Systèmes solution for customer experience. Product lifecycle management (PLM) for retail and consumer packaged goods (CPG) is usually seen as a lighter version of more complex systems used by manufacturing companies to design sophisticated industrial products. Dassault Systèmes is one of the few vendors to offer PLM solutions that specifically address customer experience in retail. In this article, TEC analyst Gabriel Gheorghiu shows you how retailers can use the Dassault Systèmes solution for customer experience.
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Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.
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Business Process Management and Optimization
Business processes are strategic assets. They not only generate revenue, but also represent a significant proportion of operational costs. Managing them properly is key to your organization’s success. Find out how business process management and optimization (BPMaO) can help you understand, manage, and improve your business processes in order to deliver value-added products and services to your clients.
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Cyberwisdom
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: Established in 1999, Cyberwisdom is a leading provider of innovative learning solutions. Built upon a suite of content, technologies and methodologies, our offerings include learning management system, e-learning content design and production, off-the-shelf e-Learning content, training consultancy as well as blended learning which combines both e-Learning and instructor-led training. Headquartered in Hong Kong with offices in Beijing, Shanghai, Guangzhou and Shenzhen, we can provide comprehensive service coverage for nationwide implementation. With LMI Academy, our subsidiary that specializes in classroom-based management and business creativity training, we have the unique capability to customize a learning experience that leverages the best of both online and classroom delivery. Our solutions have attracted a reputable and sizable clientele in the region with hundreds of projects deployed. To introduce best-in-class learning content to China, we have formed distribution and localization partnership with world-renowned publishers such as SkillSoft and Harvard Business Publishing.
Blackboard Learn
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: The Blackboard Learn platform is implemented by higher education institutions, K12 schools, corporations, small and medium-sized businesses, associations, and government agencies looking for cost-effective ways to deliver education and training with real impact. It brings engagement and assessment activities together in a single open platform that spans course delivery, community engagement, content management and assessment. Our professional education clients have found tremendous success by using the platform as a continuous learning environment essential to employee success in areas such as sales training, onboarding, customer service, leadership development and customer/partner training.
Case Study: OnDemand Gives BECU Online Training Success
BECU, a credit union with more than 500,000 members, found its existing learning management system (LMS) was leading to employee frustration and not producing the needed training results. The company realized it needed a solution that would scale with the company’s rapid growth and provide functionality for employee performance management. Find out why the company chose Cornerstone’s OnDemand LMS to address its needs.
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