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Planning Horizon of a Technical Personnel Management System
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line

cmm technician  Horizon of a Technical Personnel Management System Introduction Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful. In the first part of this series, I discussed the features of such system. In this final part, I will focus on the system's planning horizon and possibilities. The planning Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » cmm technician


DHC Suite
DHC has become an important outsourcing service provider to Japan due to its geographical proximity as well as its prominent historical and cultural

cmm technician  management systems including ISO9001, CMM and Six Sigma, which entitled DHC to supply excellent software products and services and helped DHC gain a successful reputation in the Japanese market. The services provided by DHC as an outsourcing service provider include system development, customized development, testing, embedded system development, BPO and data entry. The industry areas include finance, manufacturing, transportation and the public sector. Due to its outstanding background in cross-cultural Read More...
Case Study: Diebold
Based in Canton, Ohio (US), Diebold provides automatic teller machines (ATMs), security systems, and integrated self-service solutions for the financial and

cmm technician  Study: Diebold Based in Canton, Ohio (US), Diebold provides automatic teller machines (ATMs), security systems, and integrated self-service solutions for the financial and retail industries. To accelerate technician training and assure regulatory compliance, Diebold integrated a learning management system (LMS) within its Oracle environment. Learn how Diebold’s solution reduced technicians’ speed-to-competency from 18 months to just 4. Read More...
Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

cmm technician  Reveals Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint's event notification and resolution solutions will deliver Read More...
INFIMACS Becoming Ever More RELEVANT For Project-Based Industries. Part 1: Recent Developments
If Relevant Business Systems has for any reason deliberately maintained its INFIMACS II ERP system as one of the best-kept secrets in the complex manufacturing

cmm technician  Becoming Ever More RELEVANT For Project-Based Industries. Part 1: Recent Developments INFIMACS Becoming Ever More RELEVANT For Project-Based Industries Part 1: Recent Developments P.J. Jakovljevic - October 30, 2001 Event Summary  On September 26, as a result of partnering with its build-to-order, discrete manufacturing and maintenance organization customers, Relevant Business Systems , (www.relevant.com) a privately held ERP vendor for small to medium discrete complex manufacturing companies, has Read More...
Davra Networks Introduces End-to-end Platform for IoT
Davra Networks has launched a turnkey Internet of Things (IoT) platform which supports the collection and presentation of data for the connected world. The new

cmm technician  Networks Introduces End-to-end Platform for IoT Davra Networks has launched a turnkey Internet of Things (IoT) platform which supports the collection and presentation of data for the connected world. The new RuBAN platform is an end-to-end platform which offers a number of capabilities for providers wishing to offer a wide range of solutions for the IoT market. The platform presents a number of benefits over other solutions that are being developed to enable the IoT era. The RuBAN platform allows Read More...
Top 5 Tips to Increase Technician Utilization
It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One

cmm technician  5 Tips to Increase Technician Utilization It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One critical metric is technician utilization, and ongoing poor performance in this metric is a huge red flag for your service organization. Download this white paper and get five tips that can help you increase technician utilization without sacrifi¬cing customer satisfaction. Read More...
chinadotcom In The
Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent acquisitions that are based on the

cmm technician  low-cost, Capability Maturity Model (CMM)—certified outsourcing centers in China or India. In its Mobile and Portals unit, the company operates popular news, e-mail, and consumer service portal websites in China, Hong Kong, and Taiwan. Through the recent acquisition of Newpalm ( China ) Information Technology Co., Ltd. ( Newpalm ), the company now offers consumer-based and enterprise-based short message service (SMS) and mobile application software development services. Hence, the low product overlap, Read More...
Lucrative but
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and

cmm technician  but Risky Aftermarket Business-Service and Replacement Parts SCM The Business Challenge Growing pressure to improve customer responsiveness and profits has lately changed the traditional role of service management for spare and replacement parts. As competitive pressures push more products to a commodity-like business model, many manufacturing companies are increasingly relying on customer service to retain or establish a competitive advantage. Many manufacturers and distributors are also Read More...
Summarizing PTC’s Decades of Fervent In-House Innovation (and Acquisitions) - Part 1
Needham, Massachusetts (US)-based Parametric Technology Corporation (PTC, NASDAQ: PMTC) is an over USD 1 billion large software company that develops

cmm technician  PTC’s Decades of Fervent In-House Innovation (and Acquisitions) - Part 1 Needham, Massachusetts (US)-based Parametric Technology Corporation (PTC , NASDAQ: PMTC) is an over USD 1 billion large software company that develops, markets, and supports product development software solutions and related services. The company’s solutions help its client companies design products, manage product information, and improve their product development processes. PTC’s software solutions and services have Read More...
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

cmm technician  Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations. Read More...
Remedy Welcomes You To Your New Office. Now Get To Work!
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts a job at least five days before the

cmm technician  Welcomes You To Your New Office. Now Get To Work! Product Background Bob Keane, Remedy Corporation's Senior Product Manager for the Remedy SetUp@Work product started work only four days after he was hired. Although his own desktop machine hadn't been delivered yet, he was set up with a loaner, and all permissions and links were in place so that he could start to work. In addition, he could easily check the status of his PC, desk blotter, trash basket, and other yet-to-be-delivered items from a Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

cmm technician  Between Service Management Scylla & Charybdis - Part 3 Part 1 of this series  analyzed the phenomenon of the service economy  or the increasing importance of the  service sector  in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to replicate. Thus, while  durable (hard) goods  orders decline Read More...
Aligning Business with IT through IT Portfolio Management and IT Governance
When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized

cmm technician  ISO 9001:2000 certified and SEI-CMMI Level 5 organization, assessed enterprise wide at P-CMM Level 3. In keeping with its focus on continuous process improvements, Patni adopts Six Sigma practices as an integral part of its quality and process frameworks. For more information, visit http://www.patni.com Sushil Paigankar Jayant Ponkshe   COPYRIGHT Copyright ' Patni Computer Systems Ltd. All Rights Reserved. October 2006 Restricted Rights This document may not, in whole or in part, be copied photocopied, Read More...
Where Does PLM Fit in the Extending LMS Formula?
There are two reasons which led me to write this blog. Firstly, I recently had briefings with vendors such as Learn.com and Xyleme that made me realize that the

cmm technician  Does PLM Fit in the Extending LMS Formula? There are two reasons which led me to write this blog. Firstly, I recently had briefings with vendors such as Learn.com and Xyleme that made me realize that the learning management system (LMS) industry is building up more and more connections with other technologies and enterprise applications. Secondly, a recent article (see Trends in LMS by Don McIntosh) explains how LMS is evolving with Web 2.0, talent management, mobile learning, software as a service Read More...

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