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Software Functionality Revealed in Detail
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 cmm technician


Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

cmm technician  Solutions Inc.-All About Field Service: Part One Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » cmm technician

NetSuite Finds Cloud Manufacturing Following Down Under


NetSuite has announced that several Australian manufacturers are turning to its cloud manufacturing solution for building and expanding their businesses. Australian manufacturers enjoy the benefits of a solid cloud manufacturing solution that provides capabilities to more efficiently manufacture, forecast, price, track, and schedule products, with a focus on design and a single platform for both

cmm technician   Read More

Project Management Office: Framework Strategy


IT initiatives driven within silos, where each department maintain its own project management office, inhibits the overall cohesiveness and effectiveness of corporate strategy. This document outlines best practices to centralize and deliver a scalable and robust project management framework strategy.

cmm technician  To achieve the SEI CMM Level-2 and subsequent Level-3, 4, and 5, an organization must demonstrate that it has a process for both project management and software engineering. It must show that the process is documented, standardized, and integrated into a standard software process for developing and maintaining software. This goal focuses on ensuring the alignment of the PMO strategy and the resulting project management maturity level with the requirements consistent with the five process maturity levels Read More

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half


Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

cmm technician  Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations. Read More

How to Choose a Service and Maintenance Application


If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

cmm technician  to Choose a Service and Maintenance Application How to Choose a Service and Maintenance Application If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage is in the small business market we also have the experience and expertise to meet the needs of specific industries and larger organisations. Source : Sage Resources Related to Read More

ICICI-Infotech's North American Strategy for Success Part One: Company Background and Market Focus


You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may want to take a closer look at this vendor and its product. In this research note, you’ll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint in North America.

cmm technician  Capability Maturity Model (SEI CMM) Level 5 certification for its offshore development centers. In March 2003 ICICI-Infotech established a base of operations in the United States for its ORION software product. The new office is located in Edison, New Jersey, less than an hour's drive from New York City. In a short period of time, ICICI-Infotech has signed over ten North American customers. Seven of these customers are in the process manufacturing industry. ORION, which is ICICI-Infotech's flagship Read More

Enterprise Resource Planning Giants Eye the Shop Floor


Because production systems on the shop floor are typically not synchronized and integrated with the planning ones, there is a lack of timely and accurate information that results in disconnected business processes.

cmm technician  Resource Planning Giants Eye the Shop Floor SAP Eyes the Shop Floor For some time, SAP has been attempting to get closer to (i.e., to get into the hearts and minds of) plant-level personnel with its adaptive manufacturing and adaptive business networks (ABN) themes. The introduction of the SAP Plant Manager Dashboard in 2004 demonstrated that SAP is dead serious about extending its reach onto the plant and shop floor. With this product introduction, the vendor has delivered a solution that Read More

Lucrative but "Risky" Aftermarket Business-Service and Replacement Parts SCM


The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and replacement parts.

cmm technician  but Risky Aftermarket Business-Service and Replacement Parts SCM The Business Challenge Growing pressure to improve customer responsiveness and profits has lately changed the traditional role of service management for spare and replacement parts. As competitive pressures push more products to a commodity-like business model, many manufacturing companies are increasingly relying on customer service to retain or establish a competitive advantage. Many manufacturers and distributors are also Read More

Just How Smart Is Your Scheduler?


Intelligent scheduling optimizes your resources. Intelligent scheduling software uses predictive analytics to establish both predictable and “unpredictable” events so as to yield a realistic schedule that can be continuously optimized. Intelligent scheduling is perhaps the most critical functionality that has been missing from the feature set for field service activities and processes in other

cmm technician  How Smart Is Your Scheduler? Intelligent scheduling optimizes your resources. Intelligent scheduling software uses predictive analytics to establish both predictable and “unpredictable” events so as to yield a realistic schedule that can be continuously optimized. Intelligent scheduling is perhaps the most critical functionality that has been missing from the feature set for field service activities and processes in other systems, such as enterprise resource planning (ERP), enterprise asset Read More

The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

cmm technician  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More

How Bar Codes Can Optimize Data Recording and Information Analysis


Bar code technology allows users to analyze information to develop more accurate maintenance, personnel, and financial planning. In particular it can hasten the data recording processes in a maintenance system, as seen in its use in the aircraft maintenance process.

cmm technician  bar code,aircraft maintenance,airlines,Mexico,Latin America,manufacturing processes,manufacturing industry,automatic data collection,record,human error,Juan Francisco Segura Read More

The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1


The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the increasing importance of the service sector in industrialized economies. But while the vast customer service software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning

cmm technician  Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1 The recent three-part series entitled “Navigating Between Service Management Scylla & Charybdis” analyzed the phenomenon of  service economy , or the increasing importance of the service sector  in industrialized economies. But while the vast  customer service  software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning and executing service supply chains. Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

cmm technician  Center Protocols: Getting Problems Solved! Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is Read More

Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2


In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology

cmm technician  Look at the Success of Cloud Field Service Provider ServiceMax-Part 2 In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax . In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology companies. She brought two decades of cloud, Read More

Accounting for SMBs: A Solution Beyond Entry-level Systems Red Wing Software


Many SMB companies need more functionality than an entry-level system offers, but cannot afford to pay $15,000 (USD) or more for a higher-end product, nor do they really need the complexity found in these products. Red Wing Software’s TurningPoint is a good mid-market product that plays well in this market.

cmm technician  for SMBs: A Solution Beyond Entry-level Systems Red Wing Software Accounting for SMBs: A Solution Beyond Entry-level Systems Red Wing Software Red Wing Software Featured Author - Charles Chewning Jr. - January 21, 2005 Introduction The market for middle-market accounting software spans a large range based on price, functionality, and the size of the target organization. Most people are familiar with entry level products such as QuickBooks , Peachtree , and Simply Accounting and they are equally Read More