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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cmm programming training online


Online Training Case Study
A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its

cmm programming training online  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Learning Management Suite (LMS)

These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to manage both classroom and on-line learning. They do not normally include content creation or management tools but may in some cases. Some LMSs may manage just classroom or just e-learning rather than both. Some LMSs may also include content authoring and managment and virtual classrooms. Learning content management systems (LCMS) emphasize the management of content for courses/training/learning. In most cases, they include content authoring tools. In some cases, they may also include some of the features of LMSs. Content authoring tools are often provided as part of an LCMS. They may also be stand-alone products. Virtual classrooms (web conferencing tools) normally are separate third party offerings but may be included as part of a suite of tools. Suites of tools include features of at least two or more of the above categories. While some companies offer just LMS or LCMS systems others offer suites of products, which provide all or most of the features of the other tools. Suites combine several capabilities of learning management--usually two or more of the following: learning management, classroom training management, e-learning management, custom content creation, learning content management, learning object repositories, or virtual classrooms.  

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The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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SAP Student Academy Introduces Online Training Program for University Students


SAP has announced that it now offers online training for university students. Upon completion of training programs, students may obtain SAP certifications. The initiative sustained by the SAP Education organization and the SAP University Alliances program is meant to address the work market demand for SAP-accredited professionals. The program includes core SAP certifications, which

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4 Ways Sales and Marketing Should Use Training to Drive Revenue


This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals.

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The Guide to Google Apps Training Part Five: Organizational Units and Permissions


It’s a given that the level of access to information is determined by the roles people have within your company or organization. Having the right tools to establish perimeters and authorizations is key for a good security base.

Once you’re using Google Apps, providing essential tools for the management of these varying levels of access and assigning “admin roles” is easily accomplished by following the steps outlined in this white paper. With the help of this Google Apps guide, your super administrator can develop and establish organizational units, assign and organize admin roles, as well as configure member access to settings and services. Learn how to best develop and configure service and setting details, and how to easily create administrative privileges with a series of pre-built roles. While the five pre-built roles supplied by Google Apps (help desk admin, groups admin, user management admin, services admin, and reseller admin) are generally adequate for use, more customization may be needed. Help for assignation and/or creation of these roles by the super administrator is also explained. This Google Apps guide also gives information on providing additional management services for Chrome devices, which can be adapted by the user to your departmental requirements, and discusses how Google Apps Directory Synch (GADS) helps to organize users.

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SharePoint Online


With Office 365, SharePoint offers enhanced security technologies, is easy to manage, and can be accessed from almost anywhere.

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Microsoft Dynamics CRM Online




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Maintenance Connection Onsite/Online for CMMS-EAM Certification Report


Maintenance Connection Onsite/Online (v. 5.0) is TEC Certified for online evaluation of computerized maintenance management system (CMMS)–enterprise asset management (EAM) solutions in the Asset Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Engaging Teens Using Live Chat: Shifting Online Strategy Focus


Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).

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The Roaring Penguin Training Network


A recent paper presented evidence that Bayesian filtering could be effective using a shared Bayes database, even among hundreds or thousands of different users. This lead to the Roaring Penguin Training Network (RPTN), a mechanism for sharing Bayes votes among different CanIt customers. This white paper describes the Roaring Penguin Training Network (RPTN).

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The Guide to Google Apps Training: Part Two: How to Secure a Google Apps Domain


You don’t have control over attempted attacks on your domain, but putting the right security systems in place means you can block access to your data and your domain. Google Apps provides users with a wide variety of customizable options to ensure that a domain is secure. Google Apps features stringent user access controls, governing how and when selected users gain access to the domain, and a disaster recovery system in order to retrieve any data compromised due to a security breach.

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