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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Ross Systems, Inc.: In Process of Renaissance
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain industries; it is considered a

average website maintenance fees  compared to the industry average of 25% (See Figure 3). This may not be sufficient for its ambitious product development endeavors. Figure 3. We encourage the company to conduct a serious 'soul searching' and justification of its target markets and respective product lines. Giving each product line profit and loss accountability may possibly help Ross close its ranks and weather the impending stormy period. User Recommendations We generally recommend including Ross Systems in a list of an enterprise

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Maintenance, Repair, and Overhaul (MRO) RFI/RFP Template

Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology 

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Evaluating the Total Cost of Network Ownership


The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO factors

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SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

From a business requirements perspective, the defining characteristic of wholesale and distribution (W&D) organizations is that they operate as intermediate agents between manufacturers and retailers. Their top business needs thus focus on requirements for:

  • processing high volumes of transactions,
  • maintaining constant communication between upstream and downstream collaborators (manufacturers and retailers/customers, respectively), and
  • managing products for multiple competitors within the same warehouse or distribution center

In this guide we will explore considerations for W&D organizations that are considering adoption of the SaaS delivery model, and examine the particular business issues that arise from this change.Specifically, we will address the following considerations:

  • the differences between SaaS and on-premise delivery models
  • SaaS architectures
  • SaaS pros, cons, and other considerations
  • selection criteria for SaaS-based applications
  • viable wholesale and distribution SaaS vendors

Later in this guide, we’ll provide examples of SaaS delivery model success stories, as well as a SaaS IT directory, segmented according to business area.


Table of Contents


Preface

Software as a Service: A Buyer’s Guide


Spotlight on Adaptability and Agility

Thought Leadership from SAP
SAP’s Perspective on Software as a Service

SAP Case Study
Johnson Products Capitalizing on New Sales after 30-day SAP Deployment


Spotlight on Manufacturing and Distribution

Thought Leadership from Epicor
SaaS ERP for Small Manufacturers and Distributors

TECSYS Case Study
LifeScience Logistics Achieves 99.97% Inventory Accuracy with TECYS’ EliteSeries for Healthcare


Spotlight on Growing Your Company with SaaS

Thought Leadership from NetSuite
The Benefits of a Business Management Software Suite for High-growth and Midsized Businesses: Overcoming the Barriers of Stand-alone Business Applications

NetSuite Case Study
Woodworking Machinery Maker Cuts Costs, Grows Efficiency with NetSuite

NetSuite Case Study
NetSuite Helps Manufacturer Take Advantage of Fast Market Growth


Spotlight on Distribution Centers

Thought Leadership from Bond International Software
Cloud Computing for Your Distribution Workforce

IBS Case Study
Konaflex Focuses on its Core Business with IBS Distribution Management Software


Vendor Directory


Download the full copy of the TEC 2010 SaaS Buyer’s Guide for wholesale and distribution.



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What Are the Differences between the SaaS and On-premise Delivery Models?



Defining the on-premise delivery model is relatively straightforward:

  • The software is acquired by the customer up-front.
  • The software is installed, deployed, managed, and maintained at the customer’s site, generally with a great degree of involvement by the customer.
  • The customer provides the in-house infrastructure (e.g., servers, hardware, networks) to support the software.


Defining the SaaS model is slightly more complex, since different SaaS vendors offer different definitions. We’ll explore these variations in more detail shortly, but for now we’ll note the following SaaS characteristics:

  • The software vendor provides customers with access to the software via the Internet.
  • The customer pays for this service on a subscription basis (normally per user, per month, or per number of transactions).
  • The vendor is responsible for maintenance, upgrades, and software support, as well as the supporting infrastructure.

The major difference between the on-premise and SaaS delivery model lies in the ownership of the software. In the on-premise model, once the software is purchased, the customer owns it. In the SaaS delivery model, the software is not owned by the customer: it is provided to the customer in the same manner as any other service.


Download the full copy of the TEC 2010 SaaS Buyer’s Guide for wholesale and distribution.

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How to Defend Against New Botnet Attacks


In 2008, botnets were responsible for 90 percent of spam. The ever-changing nature of botnets makes them hard to detect and even harder to defend against—and these compromised “robot” computer networks don’t seem to be going away in the near future. Learn about new and sophisticated botnets, how they can affect your business network, and the steps you can take to protect your company from a botnet attack.

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eMaint X3


eMaint's state-of-the-art X3 CMMS system can be tailored to meet the exact specifications of any maintenance, facilities or operations department and saves companies valuable time and money by better organizing, planning and managing maintenance activities. The results: less equipment downtime, greater return on assets, and improved efficiency, productivity and profitability.

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Visual Asset Manager 6.3 for CMMS/EAM Certification Report


Visual Asset Manager 6.3 is TEC Certified for online evaluation of computerized maintenance management systems/enterprise asset management (CMMS/EAM) solutions in TEC's CMMS/EAM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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The metric of plant maintenance should now be in the ability of the plant to meet the strategic goals of the company beyond customarily expected cost savings, such as improved plant output, performance predictability, product quality, customer service, safety, environmental control, etc.

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Application Lifecycle Maintenance


Lionbridge offers scalable application development and maintenance solutions that include custom software development, code enhancements, and legacy systems maintenance. Through multiple, low-cost development center options in India, Ireland, and China, Lionbridge uses a five-stage process to move critical IT activities offshore. In India, its mature, yet flexibel process frameworks have achieved a Software Capability Maturity Model level® 5 rating.  

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INTERAL Maintenance


INTERAL Maintenance is a client/server-based computerized maintenance management system with a 32-bit interface. Developed to fulfill the needs of today's managers, INTERAL Maintenance can help users manage a variety of maintenance information for equipment, buildings, control instruments, and vehicles. It can also help manage financial information related to repairs.

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Maintenance Team at Lakeside Educational Network Keeps Things Running Smoothly for Students Going Through Rough Patches


The maintenance team at the Lakeside Educational Network (LEN) near Philadelphia addresses a diverse set of challenges; not only managing 72,000 square-feet of building space, they must also cut grass and remove snow over a 20-mile radius; conduct inspections and repair a fleet of trucks, cars and vans; and address a host of other tasks. To help manage the depth and breadth of maintenance tasks at LEN, the 15-person team uses a CMMS called Bigfoot CMMS. Among other things, Bigfoot CMMS calls up equipment repair history; automates preventive maintenance schedules; tracks work orders; monitors costs; and aids new building projects.

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What Are the Support and Maintenance Options?


Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

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