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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 able to charge overhead to a particular work order without a special labor rate


The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

able to charge overhead to a particular work order without a special labor rate  primary skills involved being able to read a floor plan, locate wire pairs, and use a punch-down tool-is being replaced with an $80-to-$120K per year IP engineer with knowledge of fire walls, IP router configuration, subnet address masks, and an entirely new set of skills possessed by a limited number of workers. Remote/Nomadic/Mobile Workers Integrating voice services with VoIP solutions provides an excellent tool for augmenting remote worker resources. Your call centers can now be staffed with people

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Resource Planning (ERP)

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TEC Lean and Green Manufacturing Buyer’s Guide


While the need for sustainable development is affecting how organizations do business, the idea of environmental and corporate responsibility as value drivers is still relatively new. Many companies are just beginning to adopt an approach that provides measurable results. Learn how reducing waste and creating efficiencies within your company can make a difference to the environment, the economy, and your bottom line.

able to charge overhead to a particular work order without a special labor rate  backward. Where we are able to measure, the verdict is mixed: Companies are getting cleaner and more efficient, but only incrementally, and many of the gains are offset by the ever-growing economy. So, while greenhouse gas emissions per dollar of economic activity may be dropping, the growing economy means those emissions are largely unchanged. While many of today's companies are seeking to improve their environmental and overall performance, there are scores of others who have not yet jumped on that Read More

The Challenges of a Business Intelligence Implementation: A Case Study


The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its enterprise resource planning (ERP) solution.

able to charge overhead to a particular work order without a special labor rate  the DS group was able to identify the requirements that would later be transferred to help in vendor selection. Although the data warehouse was being built simultaneously, application layer development required the tools of a third party vendor. With this structure in place, the choice of BI vendor became key. Business Solution To identify the appropriate BI tool, the University of Illinois took a user-centered approach. Focus groups were established to interview over 200 users from various user Read More

A Buyer's Guide to Choosing a Mobile Marketing Platform


Engagement is the key to mobile user retention. But many marketers don’t have the right marketing platform to give them the insights to optimize in-app experiences to prompt purchases and other conversions. This guide outlines what mobile marketing means today, the growing monetization trends, and the “must-haves” in choosing a mobile marketing vendor (plus, there’s a checklist!).

able to charge overhead to a particular work order without a special labor rate  Buyer's Guide to Choosing a Mobile Marketing Platform Engagement is the key to mobile user retention. But many marketers don’t have the right marketing platform to give them the insights to optimize in-app experiences to prompt purchases and other conversions. This guide outlines what mobile marketing means today, the growing monetization trends, and the “must-haves” in choosing a mobile marketing vendor (plus, there’s a checklist!). Read More

Scala Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations


Although the value proposition offered by Scala should bode well to creating increased demand and acceptance of the Scala offering in the global SME market, there will be many challenges to overcome in order to continue to thrive in this ferocious competitive environment.

able to charge overhead to a particular work order without a special labor rate  drag and relate functionality available in SAP Enterprise Portal aimed at alleviating the proverbial SAP R/3's complexity and functionality that has become a liability rather than an advantage in targeting (and appalling as well) SME's in the past. Given declining revenues, SAP is likely to be hostile rather than agreeable to Scala's symbiotic' (likewise the Plover Bird cleaning crocodile's teeth) relationship in penetrating and servicing SAP's global customers' remote divisions. Room for functional Read More

Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System


A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you maximize resources with streamlined processes, and be nimble enough to help you navigate the changing currents of today’s business environment. Download this white paper to make sure you have the facts straight about what to look for—and what to look out for.

able to charge overhead to a particular work order without a special labor rate  a Better Course for Your Business: Eight Rules for Investing in a New Accounting System A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you maximize resources with streamlined processes, and be nimble enough to help you navigate the changing currents of today’s business environment. Download this white paper to make sure you have the facts straight about what to look for—and what to Read More

A Step-by-step Guide to Securing Your MS IIS Web Server with a Digital Certificate


You have a Microsoft Internet Information Services (MS IIS) web server. But what about your digital certificate solution? Learn how to test, purchase, install, and use a digital certificate from thawte with your MS IIS, and ensure efficient management of encryption keys and digital certificates with best practices. Learn how you can address online security issues to build the confidence of your customers.

able to charge overhead to a particular work order without a special labor rate  Step-by-step Guide to Securing Your MS IIS Web Server with a Digital Certificate You have a Microsoft Internet Information Services (MS IIS) web server. But what about your digital certificate solution? Learn how to test, purchase, install, and use a digital certificate from thawte with your MS IIS, and ensure efficient management of encryption keys and digital certificates with best practices. Learn how you can address online security issues to build the confidence of your customers. Read More

Ross Systems - A Bright Spot On A Difficult Enterprise Application Landscape


Ross is among a very small group of vendors who have decided to build product exclusively for the process market. The resultant financial success should buy it time to address its lack of SCM/SCP, e-collaboration, and CRM products.

able to charge overhead to a particular work order without a special labor rate  Oracle 's streak of profitable quarters have been somewhat tempered by a significant downturn in applications license revenue. There are indications that Baan , another example of the comeback success, might have also posted five consecutive quarters. These cannot be confirmed though, as its parent Invensys does not report Baan's separate results. Figure 1: In addition to the financial results released by the company, a clear indication of its health is its record in signing new accounts. Ross signed 14 Read More

It’s All about Security: Things to Know Before You Open the Doors to Smartphones and Tablets in Your Enterprise


Mobile devices such as smartphones and tablets may be putting your corporate information at risk. Lost or stolen smartphones that are not password-protected, or information in corporate e-mail or business applications transmitted wirelessly but not encrypted, can all too easily expose confidential corporate data. Download this white paper to learn about key strategies for protecting your enterprise mobile devices and the sensitive data they contain.

able to charge overhead to a particular work order without a special labor rate  Doors to Smartphones and Tablets in Your Enterprise Mobile devices such as smartphones and tablets may be putting your corporate information at risk. Lost or stolen smartphones that are not password-protected, or information in corporate e-mail or business applications transmitted wirelessly but not encrypted, can all too easily expose confidential corporate data. Download this white paper to learn about key strategies for protecting your enterprise mobile devices and the sensitive data they contain. Read More

Extending COBOL to SOA, Web Services, and Beyond: A Look at the Architecture with a Mainframe Perspective


In the rush to explore the “next big thing” in software technology, it’s easy to forget the huge investment you’ve already made in mainframe assets. These assets have performed the business functions that they were designed for, but it’s OK to remain open to new solutions too. By leveraging existing assets while moving to a service-based architecture, you can extend your existing business resources while saving money.

able to charge overhead to a particular work order without a special labor rate  COBOL to SOA, Web Services, and Beyond: A Look at the Architecture with a Mainframe Perspective In the rush to explore the “next big thing” in software technology, it’s easy to forget the huge investment you’ve already made in mainframe assets. These assets have performed the business functions that they were designed for, but it’s OK to remain open to new solutions too. By leveraging existing assets while moving to a service-based architecture, you can extend your existing business Read More

Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite? Part Three: Market Impact and User Recommendations


Baan's focus on discrete manufacturing has not been a close fit with Invensys' plant automation products that have been geared mostly to process industries. To that end, Invensys has had a nightmarish job of trying to rationalize Baan and its process ERP counterparts, Protean and PRISM, development - strategy abandonment has been a catchphrase of late. Thus, while the savvy buyer will obtain much improved technology and large customer base in need for new products, the overriding problem has been the lingering negative sentiment around the company, as viability of the vendor is of utmost importance in the enterprise applications space.

able to charge overhead to a particular work order without a special labor rate  under Invensys; it was able to leverage offshore development resources in India, and move forward with its next-generation technology, which is still purportedly on track with its release schedule later this year. Thus, while the savvy buyer will obtain much improved technology and large customer base in need for new products, the overriding problem has been the lingering negative sentiment around the company, as viability of the vendor is of utmost importance in the enterprise applications space. We Read More

Can a Mobile App Get You a Job Interview?


Serendipity, in addition to actual qualifications and experience, plays a major role in a job search. Indeed, scoring an interview increases one’s chances of impressing (or not) a potential employer. But how do you win that face time? Candidates struggle to distinguish themselves, while recruiting managers wade through the hundreds of cut-and-dried resumes they receive each day. In the interest

able to charge overhead to a particular work order without a special labor rate  another. Users are then able to request a meetup and the responding party is able to select one of three options—meet now, set up a future meeting, or say “no thanks.” This idea is certainly interesting, but could this be considered too invasive by employers and candidates? Or perhaps hiring managers would appreciate a potential employee taking the initiative? Two traits should be made clear: The JobProx app is an opt-in service, and is considerate of user privacy. Users of the app will not know Read More

A CRM System Needs A Data Strategy


A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.

able to charge overhead to a particular work order without a special labor rate  Essentially, it must be able to accommodate new requirements as a company's needs evolve. Meantime, many companies are taking advantage of Internet-based technology to outsource customized relationship-management services. Most application service providers (ASPs) can give prospects and customers self-service tools and information-request forms. High-end ASPs can host CRM solutions that also include management and administrative tools to monitor application usage and guarantee levels of service. Read More

3 Reasons to Archive E-mail: Capacity and PSTs, Migration to Exchange 2010, and Compliance


E-mail is mission critical with corporate knowledge locked inside maiboxes. E-mail archiving solutions help organizations track e-mail transactions, restore inadvertently deleted messages, ensure compliance, and reduce storage demands. E-mail archiving software provides IT with the ability to manage data retention and enable ediscovery. Read this white paper to explore the issues of e-mail archiving and e-mail management.

able to charge overhead to a particular work order without a special labor rate  manage data retention and enable ediscovery. Read this white paper to explore the issues of e-mail archiving and e-mail management. Read More

6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

able to charge overhead to a particular work order without a special labor rate  solution, these key elements enable an organisation to unlock the lifetime value of their customers and build an outstanding referral platform for future growth. Key #1 - Customer Culture is Crucial When creating an outstanding customer experience, technology can go a long way towards maximising productivity, increasing sales and enhancing customer satisfaction. However, if your organisation doesn't have a culture and processes that place the customer first, the value you derive from your technology Read More