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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

ability to define universal labels throughout the system  permissible answers and scoring Ability to categorize call scripts by script type and sub-type Ability to script openings, narratives, questions/ answers and closing remarks Ability to limit answers to a list of values for selected questions Ability to supplement each question with additional information in the event the prospect poses unexpected questions during the call Ability to attach links or files to individual call script questions or comments Call Result field to categorize each call's Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » ability to define universal labels throughout the system


TEC's Mid-market ERP-Distribution Buyer’s Guide
Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices

ability to define universal labels throughout the system  Web commerce provides the ability to search, shop, compare, and check out online. Back Office Back-office systems record, track, and analyze the data necessary to manage and run the organization. Human resources (HR) manages the personnel-related tasks for corporate managers and individual employees, including personnel management, benefit management, payroll management, employee self-service, and health and safety. Financials applications manage the financial resources of the organization, including Read More
The SCM Perspective: 2009 in Review-and What You Can Do to Weather the Storms of 2010
In spite of the 2009 recession, some SCM vendors were able to create traction in the supply chain space this year. From an industry landscape perspective, three

ability to define universal labels throughout the system  if they focus on adaptability to change, whether through best use of technology, or via mergers and acquisitions, rethinking of product strategies, or product delivery platform redesign. Read More
The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

ability to define universal labels throughout the system  Insider’s Guide to Great Customer Service on the Web Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site. Read More
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has

ability to define universal labels throughout the system  Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively Read More
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

ability to define universal labels throughout the system  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More
The Ghost in the Machine: Where Has Process Automation Left the Consumer?
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of

ability to define universal labels throughout the system  suggests that the repurchase probability for a customer whose problem is unresolved is at about 32 percent. Not surprisingly, this probability almost triples when the customer's problem is resolved with a perceived wow! solution. For more on the correlation between customer relationship management (CRM) and business success, see Customer Relationship Management Strategies, Part One: Changing Your Approach . With such quantifiable bottom-line impacts at stake, companies are increasingly aware of an Read More
Training for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both
Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be

ability to define universal labels throughout the system  for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be combined to create powerful education opportunities for groups and for individuals. Include personalization in the mix and you have a recipe for almost certain success. It sounds straightforward, but is the Read More
Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving

ability to define universal labels throughout the system  Centricity: The Devil Lies in the Details The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve true customer-centricity. Read More
ILM for the Enterprise: The Benefits of a Unified Approach
Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the

ability to define universal labels throughout the system  for the Enterprise: The Benefits of a Unified Approach Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the importance of managing data. With the growing demand for ILM comes a variety of solutions that follow a disjointed, point product approach. By choosing an ILM software designed to scale to its needs, a business can benefit from software built on a unified platform. Read More
Moving to the Cloud: Understanding the Total Cost of Ownership
In Moving to the Cloud: Understanding the Total Cost of Ownership, you'll learn about the hard and soft costs associated with both cloud-based and ...

ability to define universal labels throughout the system  to the Cloud: Understanding the Total Cost of Ownership Moving to the Cloud: Understanding the Total Cost of Ownership Thinking of cloud computing for some or all of your company's IT needs? Before you commit to anything, make sure you know the total cost of ownership (TCO) of cloud-based solutions. In Moving to the Cloud: Understanding the Total Cost of Ownership , you'll learn about the hard and soft costs associated with both cloud-based and on-premise software—so that you can determine which Read More
The Transformation of the Lean Enterprise
Over the past 30–40 years, manufacturers have made dramatic leaps in improving their businesses by using lean manufacturing and Six Sigma techniques. The

ability to define universal labels throughout the system  Transformation of the Lean Enterprise Over the past 30–40 years, manufacturers have made dramatic leaps in improving their businesses by using lean manufacturing and Six Sigma techniques. The systems these businesses use, however, have changed relatively little in comparison. The ERP systems manufacturing companies rely on to run their business are greatly at odds with the strategy and processes lean manufacturers use to maintain their competitive advantage. Read More
How Health Benefit Exchanges Will Change the Business Landscape in the Health Care Space
The Patient Protection and Affordable Care Act (PPACA), which aims to create state-based health benefit exchanges in the US, calls for a shake-up of the health

ability to define universal labels throughout the system  Health Benefit Exchanges Will Change the Business Landscape in the Health Care Space The Patient Protection and Affordable Care Act (PPACA), which aims to create state-based health benefit exchanges in the US, calls for a shake-up of the health care sector. The focus for technology companies addressing the health benefits exchange opportunity needs to be around the integration of stakeholders on a common platform, ensuring quick and easy access to medical records, patient data, insurance service Read More

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